Please read these terms carefully before placing an order.
Effective Date: May 6, 2026 | Last Updated: May 6, 2026
OPTICALFIT CORP — 1944 NE 5th Ave, Boca Raton, FL 33431, USA
These terms govern your purchase of eyewear through the OpticalFit marketplace. Please read them before placing an order.
By placing an order through the OpticalFit mobile application or web platform, you agree to be bound by these Patient Terms.
Your sales receipt will identify the Retailer as the seller of record. The OpticalFit platform is the technology infrastructure through which the sale is placed, paid for, and fulfilled.
By submitting an order, you acknowledge and agree that:
Orders are placed through your eye care provider's OpticalFit-enabled storefront within the OpticalFit mobile application. Once an order is submitted:
Orders typically take 7 to 10 business days to process from the moment of confirmation through to shipment, depending on the lens type, coatings, and frame model selected. We make every effort to provide frequent and timely status updates through the OpticalFit mobile application so you can track your order's progress at each stage of fulfillment.
From time to time, the specific frame model you selected may be temporarily out of stock at the moment your order is reviewed by the fulfillment team. If this occurs, OpticalFit, acting on behalf of your Retailer, will take one of the following actions, with the goal of minimizing delay to you:
By placing an order, you acknowledge and accept that frame substitution under the conditions described above may occur, and that any such substitution does not constitute a defect or grounds for refund under Section A5.
Every pair of glasses produced through OpticalFit is inspected by the quality control team before it leaves the facility. This inspection covers the integrity of the frame, the correct mounting and finishing of the lenses, the application of any selected coatings, and the match between the produced eyewear and the order specifications submitted. Orders that do not meet quality standards are reworked or remanufactured before shipment.
This inspection is intended to catch manufacturing-side defects prior to shipping. It does not extend to verification of the underlying prescription data, which remains the responsibility of the prescribing practitioner under Section A4.
Lenses are manufactured based strictly on the prescription data entered into the system by your authorized eye care provider. It is the sole responsibility of the prescribing practitioner and the patient to verify that the prescription is current, valid, and accurate before the order is submitted.
Specifically, the following are not covered by any replacement, refund, or credit obligation:
If you suspect your lenses do not match your prescription, or you are experiencing vision issues with your new eyewear, you are required to contact your prescribing eye care provider in the first instance. Your practitioner is responsible for re-examining you, confirming the correct prescription, and — if data was incorrectly entered — submitting a new corrected order through OpticalFit. New orders submitted to correct prescription-entry errors are billed as new orders and are not covered by any defect-replacement provision.
Remedies under Section A5 are available only for genuine manufacturing defects or shipping damage, not for prescription-entry issues.
While all sales are final, OpticalFit, acting on behalf of your Retailer, will address genuine manufacturing defects or damage incurred during shipping. To qualify for a replacement or credit:
OpticalFit administers defect and damage remedies on the Retailer's behalf as part of its fulfillment-provider role under Part B. This is provided as an integrated service so you have a single point of contact for after-sales issues.
Each authorized Retailer sets its own retail prices for eyewear sold through its OpticalFit storefront. While most Retailers sell at the suggested manufacturer's retail price (MSRP) displayed in the marketplace, prices may vary by Retailer, and your Retailer may apply discounts at its discretion. The price displayed at checkout is the price you will pay.
All prices are in the currency specified for your region and include the cost of custom lens manufacturing and standard shipping unless otherwise stated. Taxes, duties, and additional fees may apply depending on your location.
Payment is processed securely through OpticalFit, which acts as your Retailer's payment-processing agent. Your payment is collected by OpticalFit on the Retailer's behalf and applied to the purchase from the Retailer.
Orders are shipped to the address provided at the time of ordering. Neither your Retailer nor OpticalFit is responsible for delays caused by customs, carrier disruptions, or incorrect shipping information provided by the customer.
Title to the eyewear passes from OpticalFit to your Retailer at the moment your order is confirmed for production, and from your Retailer to you upon delivery to the carrier. Risk of loss passes to you upon delivery to the carrier.
You are not required to purchase eyewear through the OpticalFit marketplace. Your prescription belongs to you. Through the OpticalFit mobile application, you may at any time:
Your decision whether or not to purchase through the OpticalFit marketplace does not affect the care you receive from your eye care provider.
OpticalFit collects, processes, and stores personal information and protected health data — including patient identifiers, contact details, prescription records, ordering history, and payment information — for the sole purpose of operating the platform, fulfilling orders, supporting the prescribing eye care professional, and complying with applicable legal and regulatory obligations.
We treat patient data as confidential and apply industry-standard administrative, physical, and technical safeguards to protect it from unauthorized access, alteration, disclosure, or destruction. Access to patient records is restricted to authorized personnel and to the patient's prescribing clinic.
OpticalFit operates internationally and is committed to complying with the data protection and patient privacy laws applicable in each jurisdiction in which we serve users. These include, without limitation:
Depending on your jurisdiction, you may have rights to access, correct, port, restrict the processing of, or request deletion of your personal data, and to withdraw consent or object to certain processing activities. To exercise these rights, contact us at info@opticalfit.us. We will respond within the timeframes required by the law applicable to you.
We retain patient records and order history only for as long as necessary to fulfill the purposes outlined above, to satisfy legal and regulatory record-keeping obligations (which for medical and prescription records can extend several years depending on jurisdiction), and to resolve disputes or enforce our agreements. When data is no longer required, it is securely deleted or anonymized.
Because OpticalFit operates globally, your data may be transferred to and processed in countries other than the one in which you reside. Where required by applicable law (for example under GDPR), we put in place appropriate safeguards — such as Standard Contractual Clauses or equivalent transfer mechanisms — to ensure your data continues to receive an adequate level of protection.
OpticalFit does not sell, rent, or trade personal data or patient information to third parties. We share information only with the parties strictly necessary to operate the service — such as the prescribing clinic acting as your Retailer, our payment processor, and our shipping carriers — and only to the extent needed to perform their function.
The OpticalFit mobile application uses Apple's Vision framework to enable its virtual eyewear try-on feature. The following explains exactly how face data is collected, used, and handled.
The app detects facial landmarks — including eye positions, nose bridge location, mouth contours, and overall face bounding box. No face images, biometric templates, or face scans are captured or recorded.
Face landmark data is used exclusively for Virtual Try-On: to accurately position and render 3D eyewear models on the user's face in real-time, providing a realistic preview of how glasses will look. Face detection is only activated when the user explicitly initiates a try-on session.
Face landmark data is never stored. All detection and processing occurs entirely on-device in real-time, frame-by-frame. The data is discarded immediately after each frame is processed. No face images, landmark coordinates, or derived measurements are written to disk, transmitted to any server, or retained after the session ends.
Face data is never shared with any third party. All processing is performed locally on the user's device. No face data — in raw, processed, or derived form — leaves the device.
Camera access is required only when the user actively uses the virtual try-on feature. Users may deny or revoke camera permission at any time through their device settings. Denying camera access disables the AR try-on feature but does not affect any other functionality of the app.
These terms govern the relationship between OpticalFit Corp and optometry or ophthalmology practices that participate in the OpticalFit Authorized Retailer Program.
The OpticalFit Authorized Retailer Program enables eligible optometry and ophthalmology practices ("Retailers") to sell prescription eyewear to their patients through a digital storefront operated under the practice's name on the OpticalFit platform.
The Retailer earns its retail margin on its own sales to its own patients. The program is not a referral, commission, finder's fee, or kickback program. OpticalFit does not pay the Retailer for referring patients, for prescribing eyewear, or for inducing patient purchases. The Retailer's compensation is the retail margin it earns as the principal seller in each transaction.
To participate in the Authorized Retailer Program, a practice must:
OpticalFit reserves the right, in its discretion, to approve or decline applications for the program and to require ongoing verification of eligibility.
OpticalFit supplies eyewear to authorized Retailers at wholesale prices established in OpticalFit's then-current wholesale price list, which is made available to enrolled Retailers through the platform. Wholesale prices are set per stock-keeping unit (SKU) and may be updated by OpticalFit from time to time with reasonable notice.
The wholesale price reflects the cost to the Retailer of acquiring the eyewear from OpticalFit, including custom lens manufacturing, standard packaging, and standard shipping to the patient.
Each Retailer sets the retail prices at which it sells eyewear to its patients through its OpticalFit storefront.
The Retailer's pricing autonomy is genuine. Nothing in this Part B requires the Retailer to sell at any particular retail price.
The Retailer appoints OpticalFit as its limited payment-processing agent for transactions placed through the OpticalFit platform. As payment-processing agent, OpticalFit is authorized to:
Funds collected by OpticalFit on the Retailer's behalf are held and remitted in accordance with applicable law and OpticalFit's payment-processor arrangements. The card-network descriptor displayed to the patient may identify OpticalFit, the Retailer, or both, consistent with industry-standard marketplace-facilitator practice.
OpticalFit remits the Retailer's accrued retail margin in accordance with the cadence and thresholds disclosed in the platform dashboard. Unless a different cadence is specified, remittances are made monthly to the bank account or payment method designated by the Retailer at enrollment.
OpticalFit may withhold or delay a remittance in cases of suspected fraud, chargebacks, disputed orders, returns, refunds, or pending verification of the Retailer's credentials or payout details. Withheld amounts are remitted promptly upon resolution.
The Retailer is responsible for ensuring that its payout details are accurate and current. OpticalFit is not liable for remittances directed to outdated or incorrect payout details supplied by the Retailer.
OpticalFit may revise the wholesale price list, the remittance cadence, or the remittance thresholds from time to time with reasonable notice provided to enrolled Retailers through the platform.
For each patient transaction:
The Retailer is the seller of record for the patient transaction. The patient's receipt and any required sales documentation identify the Retailer as the seller.
OpticalFit, as the Retailer's fulfillment provider, performs the following on the Retailer's behalf:
The Retailer authorizes OpticalFit to administer Section A5 patient remedies (replacement or credit for genuine manufacturing defects or shipping damage) directly with the patient, as part of the integrated fulfillment service. Costs associated with such remedies are allocated between OpticalFit and the Retailer as set forth in the signed Authorized Retailer Agreement.
The Retailer agrees to:
Each party is responsible for its own taxes arising from the program. Where applicable, OpticalFit may collect and remit sales, use, or value-added taxes on patient transactions in its capacity as a marketplace facilitator under applicable state, federal, or international tax law. The allocation of tax obligations between OpticalFit and the Retailer is set forth in the signed Authorized Retailer Agreement.
The Retailer is responsible for reporting and paying any income, business, or franchise taxes on its retail margin earnings. OpticalFit issues tax forms (such as IRS Form 1099-K, where applicable) consistent with applicable law.
Participation in the Authorized Retailer Program continues for the term set forth in the signed Authorized Retailer Agreement, subject to renewal or termination as provided in that agreement.
OpticalFit may suspend or terminate a Retailer's participation in the program, with or without notice, in cases of:
Upon termination, accrued and unremitted retail margin earned in compliance with the program is remitted to the Retailer in accordance with Section B6. Sections that by their nature should survive termination (including intellectual property, limitation of liability, governing law, and confidentiality) survive termination.
The parties intend, and the program is structured so that, the Retailer's compensation is its own retail margin on its own sales of eyewear to its own patients, consistent with the principal-seller / marketplace-facilitator model under applicable law (including, without limitation, the federal Anti-Kickback Statute and the Florida Patient Brokering Act).
The Retailer agrees not to characterize, advertise, or describe its compensation under the program as a commission, referral fee, finder's fee, or similar arrangement.
The following provisions apply to both Part A and Part B.
All content on the OpticalFit platform — including text, graphics, logos, software, and trademarks — is the property of OpticalFit Corp or its licensors and is protected by applicable intellectual property laws. Authorized Retailers receive a limited, non-exclusive, non-transferable, revocable license to use OpticalFit branding and storefront materials solely as necessary to operate their OpticalFit storefront during the term of their participation in the program. No other reproduction, distribution, or creation of derivative works is permitted without prior written consent.
To the maximum extent permitted by law, OpticalFit Corp's total liability to any patient for any claim arising from the use of the OpticalFit platform or the eyewear products sold through it shall not exceed the amount paid for the specific order giving rise to the claim. To the maximum extent permitted by law, OpticalFit Corp's total liability to any Retailer for any claim arising from the Authorized Retailer Program shall not exceed the aggregate retail margin remitted to that Retailer in the twelve (12) months preceding the claim, or such other limitation as is set forth in the signed Authorized Retailer Agreement.
OpticalFit is not liable for indirect, incidental, consequential, or punitive damages of any kind. Nothing in this Section G2 limits liability that cannot be limited under applicable law.
These Terms & Conditions are governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict-of-law provisions. Subject to any different dispute-resolution mechanism set forth in the signed Authorized Retailer Agreement (which controls for disputes between OpticalFit and a Retailer), any disputes shall be resolved exclusively in the state or federal courts located in Palm Beach County, Florida.
OpticalFit reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes constitutes acceptance of the revised terms. For Authorized Retailers, the signed Authorized Retailer Agreement governs how amendments to the program take effect.
For questions about these Terms & Conditions, please contact us: